• How long does it take to ship?

    All items will be in shipping within 3- 4 business days and sometimes sooner. We try to get orders out to you as fast as possible while keeping build quality to our high standards.

  • Will you keep my credit card information on file?

    No, we will not. We use Paypal for its superb system and security therefore we have no access to your payment methods, credit card numbers. Only your shipping address will be held in our database.

  • Do you ship to my country?

    We do ship globally and we insure every package that leaves for international mail. However in the current situation it is imperative that you check if your country has any blocks on International mail at the current time. We are not responsible for any undelivered international shipments.

  • What kind of material do you use?

    One of the things our customers notice as soon as they unpack a Spec Dogs item is the quality and luxurious feel of the webbing. We use the very best specialized US sourced Military Spec webbing that is very soft and nice feeling. For this reason we do not carry any off colors outside of colors that are being used by our services. All of our hardware is made and sourced in the USA as well, even our plastic buckles.

  • Do you give military discounts?

    We sure do, contact us for a special US veteran coupon code.

  • Are Spec Dogs collars returnable?

    As we are heavily customer service oriented, the fact of the matter remains that these collars are made to order and custom. There is a high cost involved because of the quality materials used so we must have a clear no return policy. However that being said, if you for any reason do not like something or you find an error that we missed, please let us know and we will do our best to accommodate by fixing the item or remaking the entire item.

    It is imperative that you measure the dogs neck and get the right size. There is usually a few extra inches to size smaller but this depends on the name size. Better to be sure and measure correctly. We want the dog to be comfortable in their new swag. There is a $10.00 fee to cover exchanges due to wrong sizes, please measure.

  • What happens if I order the wrong size?

    We will accept an unsused collar back for a sizing issue, however we need to charge a material and shipping fee of $10.00 for the replacement. Many times with a sizing issue we cannot use the same name patch as that changes with size as well.

  • Does webbing fade and fray?

    Over time certain colors will lose their initial look but get softer and break in over time like a new pair of jeans. Sometimes depending on usage patches will fray and its a normal part of webbing usage. There are many videos on how to trim and fix fraying.